At Ingaadi Spa & Events Venue, we are committed to ensuring a smooth and enjoyable experience for all our guests. To maintain fairness and efficiency, the following terms and conditions apply to all bookings.

1. Check-in and Check-out

• Check-in Time: 14:00

  • Early check-ins are subject to prior arrangement with the reservations team and may incur additional charges.

• Check-out Time: 10:30

  • Late check-outs must be arranged in advance and are subject to availability. Fees are as follows:
    • Departures after 10:30 will be charged a late departure fee.
    • Departures after 14:00 will be charged the full nightly rate of the room or suite.

• Extensions of Stay:

• Extensions are subject to availability and must be requested by 10:30 on the scheduled day of departure. Payment for the extension must be made immediately upon confirmation.

2. Payment Policy

• Policy: “NO PAYMENT, NO RESERVATION.”

• Pre-payment: Full pre-payment is required to confirm all reservations.

• Payment Methods: We accept EFTs, credit cards, and debit cards.

• Failure to Pay: If payment is not received within 48 hours of the booking confirmation, the reservation will be released.

3. Cancellation Policy

• More than 21 Days Before Arrival: Full refund.

• 8–20 Days Before Arrival: 50% of the total amount will be refunded.

• 7 Days or Less Before Arrival: No refund.

• No-Show or Early Departure: No refund.

4. Amendments to Rates

• All rates are quoted per room, suite, or package in South African Rand (ZAR) and are inclusive of VAT unless otherwise specified.
• Rates are subject to change without prior notice.

5. Guest Responsibilities

• Guests are liable for any loss, damage, or breakage caused to the property, furnishings, or equipment during their stay.
• Costs for any damages must be settled before departure.
• The venue reserves the right to revoke admission or remove any guest who violates the terms and conditions or disturbs the enjoyment of other guests.

6. Included Services

• Accommodation Guests:

  • Breakfast (unless otherwise specified in your booking package).
  • Complimentary tea, coffee, and bottled water in rooms.
  • Daily housekeeping service.
  • Free on-site parking.

• Spa Guests:

  • Use of spa facilities, such as relaxation lounges and robes, as part of their booked treatment or package.

• Event Guests:

• Event-specific inclusions as outlined in the booking agreement.

• Wi-Fi: Complimentary Wi-Fi is provided in most areas.

• Additional services, such as laundry or special requests, will incur additional charges.

7. Special Offers and Group Bookings

• Special rates or discounts are subject to specific terms and conditions, which will be provided at the time of booking.
• Group bookings (10+ guests) require a 50% deposit to secure the reservation, with the balance due no later than 14 days before the event.

8. Lost and Found

• Items left behind will be kept for 3 months.
• After 3 months, unclaimed items will be donated to charity or sold to cover storage expenses.

9. Health and Safety

• Ingaadi Spa & Events Venue follows strict hygiene and safety protocols to ensure the wellbeing of all guests.
• Guests are required to adhere to all safety guidelines and instructions provided by staff.

Contact Information

• Phone: 012 811 1078 / 082 851 3655
• Email: bookings@ingaadi.co.za
• Address: Portion 53 Farm Rietfontein, Garsfontein Road, Bashewa, Pretoria East, Gauteng, South Africa

Note:

By confirming your reservation, you agree to the terms and conditions outlined in this policy. For questions or special requests, please contact us at bookings@ingaadi.co.za.