At Ingaadi Spa & Events Venue, we are committed to ensuring a smooth and enjoyable experience for all our guests. To maintain fairness and efficiency, the following terms and conditions apply to all bookings.
Check-in Time: 14:00
Early check-ins are subject to prior arrangement with the reservations team and may incur additional charges.
Check-out Time: 10:30
Late check-outs must be arranged in advance and are subject to availability.
Departures after 10:30 will be charged a late departure fee.
Departures after 14:00 will be charged the full nightly rate of the room or suite.
Extensions of Stay:
Extensions are subject to availability and must be requested by 10:30 on the scheduled day of departure. Payment for the extension must be made immediately upon confirmation.
Policy: “NO PAYMENT, NO RESERVATION.”
Pre-payment: Full pre-payment is required to confirm all reservations.
Payment Methods: We accept EFTs, credit cards, and debit cards.
Failure to Pay: If payment is not received within 48 hours of the booking confirmation, the reservation will be released.
More than 21 Days Before Arrival: Full refund.
8–20 Days Before Arrival: 50% of the total amount will be refunded.
7 Days or Less Before Arrival: No refund.
No-Show or Early Departure: No refund.
All rates are quoted per room, suite, or package in South African Rand (ZAR) and are inclusive of VAT unless otherwise specified.
Rates are subject to change without prior notice.
Guests are liable for any loss, damage, or breakage caused to the property, furnishings, or equipment during their stay.
Costs for any damages must be settled before departure.
The venue reserves the right to revoke admission or remove any guest who violates the terms and conditions or disturbs the enjoyment of other guests.
Accommodation Guests:
Breakfast (unless otherwise specified in your booking package).
Complimentary tea, coffee, and bottled water in rooms.
Daily housekeeping service.
Free on-site parking.
Spa Guests:
Use of spa facilities, such as relaxation lounges and robes, as part of their booked treatment or package.
Event Guests:
Event-specific inclusions as outlined in the booking agreement.
Wi-Fi: Complimentary Wi-Fi is provided in most areas.
Additional services, such as laundry or special requests, will incur additional charges.
Special rates or discounts are subject to specific terms and conditions, which will be provided at the time of booking.
Group bookings (10+ guests) require a 50% deposit to secure the reservation, with the balance due no later than 14 days before the event.
Items left behind will be kept for 3 months.
After 3 months, unclaimed items will be donated to charity or sold to cover storage expenses.
Ingaadi Spa & Events Venue follows strict hygiene and safety protocols to ensure the wellbeing of all guests.
Guests are required to adhere to all safety guidelines and instructions provided by staff.
Phone: 012 811 1078 / 082 851 3655
Email: bookings@ingaadi.co.za
Address: Portion 53 Farm Rietfontein, Garsfontein Road, Bashewa, Pretoria East, Gauteng, South Africa
Note:
By confirming your reservation, you agree to the terms and conditions outlined in this policy. For questions or special requests, please contact us at bookings@ingaadi.co.za.
